Legal Notice
WEBSITE PUBLISHER

BOMBOL LIMITED
REGISTERED IN HONK KONG
BUSINESS REGISTRATION No 59371117
Rm 602, 6f, Kowloon Centre, 33 Ashley Rd, Tsim Sha Tsui, Hong Kong
Email : shop@bombol.com
Tél : +852 3595 6575

PUBLICATION AND EDITORIAL MANAGER
Paulina CHU

CREDITS

Hosted by: OVH – 2 rue Kellermann, 59100 Roubaix

BOMBOL has set up an online store that offers some of its products for sale.

The BOMBOL online store is exclusively intended for placing orders for the personal use of customers.

The term “order” refers to a commitment to buy all products selected by the customer via the online store’s e-commerce service.

The term “customer” refers to the non-trading individuals buying products for their personal needs or to the legal entities buying products for purposes not related to their professional activity.

Any sale intended for resale or any other commercial purpose is unauthorized.

All of the products available on the online store are for sale, subject to availability.

For any questions regarding an order, customers are welcome to contact BOMBOL Customer Service by clicking on the link “Contact us” or by sending us an email to shop@bombol.com.

These General Conditions of Sale (hereafter the “GCS”) apply to all orders made for delivery to the following countries: Metropolitan France – Germany – Belgium – Spain – Great Britain – Italy – Switzerland – Portugal – The Netherlands – Luxembourg.

These GCS exclusively govern the offer and the acceptance of the purchase orders of products, as well as the payment, delivery and potential returns of the products ordered by the customers on the online store.

The customer expressly and irrevocably accepts the terms of these GCS when it finalizes its order.

The customer accepts that proof of acceptance of these GCS is constituted by checking the box that says “I have read and I accept the General Conditions of Sale.”

The GCS applicable to the customer are those that the customer accepted at the moment of placing the order.

BOMBOL reserves the right to amend its GCS at any time.

The customer has the option to print, download, and keep a paper and electronic copy of these GCS.

3.1 Presentation and description of products

Each product comes with a description and one or several visual(s) which the customer may access by clicking directly on the product.

BOMBOL does everything it can so that the descriptions and visuals represent as faithfully as possible the products for sale. However, BOMBOL cannot assure a perfect similarity of the descriptions and visuals with the product sold, particularly with regard to colors.

The visuals and descriptions of the products may not under any circumstances incur the liability of BOMBOL, nor give right to any claim from the customer.

3.2 Sale price

Price
The prices and the offers indicated on the online store are valid as long as they are displayed on the site. Sales prices are expressed in the currency of the country in which the order is placed. Sale prices include all taxes and exclude shipping costs.

Potential shipping costs (article 4.5) are borne by the customer and are invoiced in addition to the sale price of the products.

Prior to finalizing an order, the customer has access to the total amount of its order, which includes the related taxes and potential shipping costs.

Price change
BOMBOL reserves the right to change its prices at any moment.

Any change of the value-added tax (V.A.T.) rate will be immediately reflected in the price of products sold.

Price error
BOMBOL strives to display the exact prices of products, but it may happen, in exceptional cases, that products show an erroneous price.
When this happens, BOMBOL will contact the customer and, according to the instructions of the latter, will allow the customer to confirm the order for the effective price or to cancel it.

3.3 Product availability

BOMBOL strives to always fulfill its customers’ orders.

However, if all or part of the products are unavailable and/or discontinued, BOMBOL will inform the customer as soon as possible of the opportunity to replace the product or of the option to cancel its order.

In case of cancellation, the customer is reimbursed the amount charged to its bank account within a maximum of 14 days.

4.1 Placing an order

The customer is automatically directed to the online store of the country in which it is located.

Only orders directed to the countries covered by these GCS can be fulfilled by BOMBOL.

While navigating the online store, the customer reviews the products for sale and selects the product(s) it wants to order by clicking on “Add to cart.”

The customer may also decide to buy additional products by clicking on “Continue shopping.” The customer may click at any time on the tab “My cart” to see the products selected.

The customer must then click on “Proceed to checkout” to finalize its order.

The customer then has the opportunity to verify and amend its order by reviewing its “Review your order”, before confirming the order definitively.

4.2 Creating a customer account

To facilitate its order and future orders, the customer has the option to create a personal account.

This account will allow the customer to sign in automatically with each new order, provided that it supplies its user name and password.

All the customer needs to do is to register in the section “Create an account” by filling out the fields provided.

An e-mail confirming the creation of the personal account is then automatically sent to the customer.

The customer may amend its personal information (password, address, etc.) at any time.

4.3 Order confirmation

Once the cart has been verified and the customer’s personal information provided, the customer is asked to click on “Place your order” to submit its order.

Any confirmed order becomes final and thus entails the full and complete acceptance of these GCS by the customer, which are notably reminded via a hypertext link.

An order confirmation e-mail containing the following information is then sent to the customer:
– The order number
– The order summary (designation of the product(s) ordered, quantity, price, references)
– The total price of the order
– The total shipping costs
– The billing address
– The shipping address
– The payment method and the payment status

4.4 Payment

Order payment is carried out online by credit card (Visa, Mastercard or American Express) or Paypal only. The payment is secured by the payment platforms used by BOMBOL, Stripe and Paypal.

To proceed to payment, the customer must provide its credit card number, the date of expiration thereof, as well as the security code on the back of the card in the fields provided to these effects.

The client’s bank account will be debited within a maximum of seven (7) days after order confirmation.

4.5 Shipping costs & Taxes

Shipping costs are calculated at checkout. Duty and VAT are included in the price of the products.

4.6 Order refusal or cancellation of purchase

BOMBOL reserves the right to refuse an order or to cancel a purchase for reasonable ground.

Order refusals or cancellations of purchases for reasonable ground do not entail any indemnification, but entail the reimbursement of the price of the products.

Order refusals or cancellations of purchases can happen for the following reasons:
– Non-availability of products
– Impossibility to complete the order and/or the delivery (incomplete contact information or incomplete delivery address)
– Order likely to be for resale
– Erroneous sale price
– Fraudulent use of bank information

5.1 Delivery area

Products are delivered to the address provided by the client at the time the order is placed and provided that this address is located in the countries of delivery covered by these GCS: Metropolitan France, Germany, Belgium, Spain, Great Britain, Italy, Switzerland, Portugal, the Netherlands and Luxembourg.

For any delivery in a country other than the above mentioned, the customer is asked to contact Customer Service by emailing shop@bombol.com.

5.2 Terms of delivery

The deliveries are carried out by designated carriers depending on the country of delivery.

The customer is informed by email of the date of delivery, as well as of the tracking number of its order.

The customer may at any time track the parcel via a hypertext link that allows access to the carrier’s website.

BOMBOL strives to make deliveries within a maximum period of fifteen (14) business days.

In the event of the absence of the customer at delivery time, a delivery notification informs the customer of the procedures for storage and provision of its parcel.

In the event of an incomplete or erroneous address, the costs for redelivering the parcel shall be borne by the customer.

The customer is fully liable for the products from the receipt thereof.

5.3 Delivery problems

In the event that the parcel is lost or not delivered by the carrier, a claim must be made to the carrier.

BOMBOL cannot be held liable for any late delivery due to customer unavailability after several appointment proposals with the carrier.

Upon the delivery of the customer’s order, the customer is advised to check the external condition of its parcel. In case of visible damage, the customer is advised to refuse to receive the package from the carrier. Products that have been customized at the request of the customer can in no case be exchanged or refunded.

The customer is also advised to check the compliance of the products with its order. In the event that products are missing, broken or not compliant with the order, the customer is asked to contact Customer service as soon as possible following receipt of its order. The customer has up to fourteen (14) days to return its products.

Returns are carried out exclusively on the BOMBOL online store, be it for an exchange or for a reimbursement. Products must be returned to the following address:

BOMBOL LIMITED
Room 602, 6/F Kowloon Centre
33 Ashley Road, Tsim Sha Tsui
Kowloon HONG KONG SAR

All products returned by the customer must be intact and in their original packaging.

To return products, the customer needs to first email the request to shop@bombol.com. No return may be accepted without first informing BOMBOL.

The costs of return shall be borne by the customer.

BOMBOL reserves the right to refuse to exchange or reimburse the returned product(s) in case of visible damage/impairment to the product(s). Products that have been customized at the request of the customer can in no case be exchanged or refunded.

BOMBOL shall reimburse to the client’s bank account the sums paid – including shipping fees – within fourteen (14) days following the receipt of the returned products.

The customer has (14) full calendar days from receipt of the order to exercise its right of withdrawal and send back the products.

Any claim brought after this period cannot be accepted by BOMBOL.

The conditions for return, in the case of withdrawal, are the same as those provided in article 6.

The products sold are in conformity with the normal use to be expected of them. BOMBOL guarantees the client against any defect or hidden defect rendering the product unfit for normal use.

In the case of non-conforming or defective products, the customers can return them within the conditions provided for in article 6, provided that they have contacted Customer service by emailing: shop@bombol.com.

BOMBOL is the exclusive owner of the intellectual property rights relating to trademarks, names, models, illustrations, logos mentioned or appearing on the website www.bombol.com.

Any reproduction, use, exploitation, dissemination, whether partial or in total, of said trademarks, names, models, illustrations, logos appearing on the online store is strictly prohibited without prior written authorization from BOMBOL.

Only the reproduction or use of all or part of these elements is authorized for exclusive information purposes for personal and private use.

Any other use constitutes an act of infringement.

The personal information provided by customers is used by BOMBOL for the purpose of ensuring the management, execution and delivery of the orders.

Personal data concerning customers will be treated with the utmost confidentiality by BOMBOL, which undertakes not to transmit them to its commercial partners.

The processing of personal information relating to customers is governed by our Privacy Policy.

Customers have a right to access, modify, rectify and delete data concerning them.

The performance by BOMBOL of all or part of its obligations will be suspended in the event of a fortuitous intervention or of force majeure that impedes or delays the performance of said obligations. As a result, BOMBOL’s liability may not be incurred in the event of a breach of its contractual obligations.

The following events are considered to be cases of force majeure or fortuitous intervention, without this list being limiting: war, riots, uprising, social unrest, natural disasters, fire, internal or external strikes, internal or external breakdowns or failures, and, generally, any exterior, unforeseeable and unavoidable event that does not allow the proper execution of the orders.

For any information or claim, customers can contact BOMBOL Customer Service by email at shop@bombol.com.

If one or more provisions of these GCS is(are) deemed invalid, void or inapplicable for any reasons whatsoever, that provision will be deemed severable from the rest of the GCS and will not affect the validity and the applicability of the other provisions.

In the event of any dispute arising out of the application or the interpretation of these GCS and the consequences thereof, the customer undertakes to seek an amicable solution prior to any legal action.

As the case may be, any dispute shall be submitted to the exclusive jurisdiction of  the Hong Kong Courts.